Privacy Policy

1. Introduction

At Slokoto ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales follow-up platform (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Scope and Roles

This Privacy Policy applies to the Service, our marketing website, and our communications with you. It does not apply to Third-Party Services that you choose to connect to Slokoto.

When you use Slokoto through a company or team workspace, the organization may be the “data controller” for Customer Data uploaded to the Service, and Slokoto typically acts as a “data processor” (or service provider) processing Customer Data on the organization’s behalf to provide the Service.

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, password, company name, and job title
• Profile Information: Profile picture, contact preferences, and notification settings
• Sales Data: Lead information, contact details, interaction history, and notes you add
• Billing Details: Billing address and tax information you provide (payments are processed by Paddle, our merchant of record)
• Communications: Messages you send to us or through our support channels

3.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Features used, actions taken, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, and screen resolution
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies: Small data files stored on your device for authentication and preferences

3.3 Information from Third Parties

We may receive information from third-party sources:

• Channel Integrations: Data from connected communication channels (email, phone, chat, etc.)
• Authentication Providers: Basic profile information from Google or other OAuth providers
• Payment Processor: Subscription and transaction confirmations from Paddle

3.4 Sensitive Data

Please do not submit sensitive personal information to the Service (for example: government IDs, precise geolocation, health information, or payment card numbers). Slokoto does not require this information to provide the Service.

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Providing the Service

• Operate and maintain your account
• Generate AI-powered follow-up recommendations
• Display your Todo list and History views
• Enable team collaboration features
• Process integrations with third-party tools

4.2 Improving the Service

• Analyze usage patterns to enhance features
• Train and improve models and recommendation quality (using aggregated or anonymized data where feasible)
• Identify and fix bugs or performance issues
• Develop new features and capabilities

4.3 Communications

• Send transactional emails (account confirmations, password resets)
• Provide customer support
• Send product updates and announcements (with opt-out option)
• Respond to your inquiries and requests

4.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraudulent or unauthorized activity
• Ensure the security of our Service

4.5 Legal Bases (EEA/UK)

If you are in the EEA/UK, we process personal data where we have a lawful basis, such as: (a) performance of a contract (to provide the Service), (b) legitimate interests (to secure and improve the Service), (c) compliance with legal obligations, and (d) consent (where required, such as certain marketing communications).

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted vendors who help us operate our Service (hosting, analytics, payment processing)
• Team Members: With other members of your organization who have appropriate access
• Integrations: With third-party services you choose to connect (email, phone, chat, and other communication channels)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

When you connect integrations, data may be sent to and from the Third-Party Service based on your configuration. Please review the Third-Party Service’s privacy policy for details on their processing.

6. Data Security

We implement robust security measures to protect your information:

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access and authentication requirements
• Infrastructure: Hosted on secure, SOC 2 compliant cloud providers
• Monitoring: Continuous security monitoring and incident response
• Regular Audits: Periodic security assessments and penetration testing

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections. For more details, see our Security page.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations (anonymized analytics)

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or legitimate business purposes.

We may retain limited information as needed to comply with legal obligations (for example billing, tax, accounting), resolve disputes, enforce agreements, and prevent abuse.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a portable, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@slokoto.com. We will respond to your request within 30 days.

If your organization controls the Customer Data you provided to Slokoto (for example, your employer’s workspace), you may need to contact your administrator first.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our Service

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. If you believe we have information about a child, please contact us.

12. U.S. State Privacy Disclosures

We do not sell personal information as that term is defined under the California Consumer Privacy Act (CCPA/CPRA). We also do not share personal information for cross-context behavioral advertising.

Depending on your state of residence, you may have additional rights (including the right to appeal decisions regarding your privacy requests). You can submit requests by contacting us (see Section 14).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes:

• We will update the "Effective Date" at the top of this page
• We will notify you via email or prominent notice in our Service
• We will provide reasonable time to review changes

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns and will respond to your inquiry within 30 days.