Terms of Service

1. Introduction and Agreement

These Terms of Service ("Terms") govern your access to and use of the Slokoto platform, including our website, applications, and AI-powered sales follow-up services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a company or other organization, you represent and warrant that you have authority to bind that entity, and "you" refers to that entity.

The Service is operated by Foto Master LLC (doing business as "Slokoto") ("Company", "we", "us", or "our"). If you do not agree to these Terms, do not use the Service.

2. Definitions

• Customer Data means data, content, and information submitted to the Service by or on behalf of you, including lead or contact data, notes, activity, and outcomes.
• Workspace means an account or organizational space within the Service where users collaborate.
• User means an individual authorized by you to use the Service under your account.
• Included Limits means the usage or state limits included with your current plan, as disclosed on the pricing page, checkout, order form, or in-product billing surfaces.
• New Lead Overage Fees means any fees we disclose for new lead usage that exceeds the Included Limits after any grace period or cure window we choose to provide.
• Third-Party Services means services and platforms not operated by Slokoto, such as CRMs, email providers, calendars, and payment processors, that you choose to connect to the Service.

3. The Service

Slokoto is an AI-powered follow-up copilot designed to help sales teams prioritize follow-ups, manage daily work, and run sales workflows with recommendations, automations, integrations, dashboards, and related features.

We may modify, add, or remove features, and we may suspend or discontinue all or part of the Service at any time. Some features may be offered as beta, preview, or early access and may change or be removed.

4. Eligibility, Accounts, and Workspace Admin

• You must be at least 18 years old, or the age of majority where you live, to use the Service.
• You are responsible for all activity under your account and for your Users' compliance with these Terms.
• You must provide accurate information and keep it updated.
• You must keep credentials secure and promptly notify us of suspected unauthorized access.
• Workspace administrators can manage Users, permissions, and settings, and you are responsible for ensuring those administrators have appropriate authority.

5. Acceptable Use

You agree not to, and not to allow others to:

• Use the Service in violation of applicable laws or regulations, including privacy, anti-spam, export, and consumer protection laws.
• Send spam, phishing, or other unsolicited or deceptive communications using the Service.
• Upload, transmit, or introduce malware, viruses, or harmful code.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Reverse engineer, decompile, or attempt to extract source code except to the extent prohibited by law.
• Interfere with or disrupt the Service, including by probing, scanning, or testing vulnerabilities without permission.
• Use the Service to build a competing product or to benchmark publicly without our written consent.
• Resell, rent, lease, or provide the Service as a service bureau unless expressly permitted in writing.

6. Customer Data, Privacy, and Security

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms.

You retain ownership of your Customer Data. You represent and warrant that you have obtained all rights, permissions, and consents necessary to provide Customer Data to Slokoto and to allow us to process it to provide the Service.

You grant Slokoto a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Data as needed to provide, maintain, and improve the Service and to prevent or address technical or security issues.

For information about our security practices, see our Security page.

7. AI Features and Recommendations

The Service may generate recommendations, summaries, automations, or insights using machine learning or other automated methods. These outputs are provided for informational and workflow purposes only and do not constitute professional advice.

• You are responsible for reviewing and verifying outputs before acting on them, including before contacting leads.
• AI outputs may be inaccurate, incomplete, or inappropriate, and you assume the risk arising from your use of outputs.
• Sales results and outcomes depend on factors beyond our control and are not guaranteed.

8. Integrations and Third-Party Services

The Service may interoperate with Third-Party Services that you choose to connect.

• Your use of Third-Party Services is governed by their terms and policies, not these Terms.
• We do not control and are not responsible for Third-Party Services, including their availability, security, or functionality.
• We do not warrant that the Service will connect to or interoperate with any Third-Party Service.
• You are responsible for configuring integrations and for any data you send to or receive from Third-Party Services.

9. Subscriptions, Billing, Usage Limits, and Taxes

If you subscribe to a paid plan, you agree to pay all applicable fees, including subscription fees, disclosed seat or add-on fees, disclosed AI usage charges, and any disclosed New Lead Overage Fees. Subscription terms may include recurring billing and automatic renewal unless canceled before renewal.

• Merchant of Record: Payments may be processed by Paddle, our merchant of record. We do not store your full card details.
• Trials and promotions: Eligible paid plan prices may include a free trial or other promotional period if we disclose that offer on the pricing page or at checkout. The trial or promotion applies to the selected paid plan price rather than requiring a separate trial-only checkout product.
• Trial checkout disclosures: Trial duration, eligibility, whether a payment method is required, and whether or when the selected plan converts to a paid subscription are determined by the checkout terms shown to you before you complete checkout.
• End of trial: If checkout collects a payment method for a trial and you do not cancel before the trial ends, you authorize us and Paddle to begin recurring charges for the selected plan when the trial period ends. If checkout does not collect a payment method, access may expire, downgrade, or require you to add a payment method or otherwise complete a paid subscription to continue after trial.
• 14-day refund window: You may cancel and request a full refund within 14 days of your initial paid charge without giving a reason. Refunds are processed via Paddle and may require purchase verification.
• After 14 days: Fees are non-refundable except where required by law or where Paddle approves a refund under its buyer terms.
• How to request a refund: Contact us at finance@slokoto.com with your order details, or submit a request via Paddle support. If approved, the refund is issued to the original payment method.
• Included Limits: Your plan may include limits on items such as active users, new leads created during a billing cycle, active automations per user, integrations, or similar operational limits. These limits are disclosed on the pricing page, checkout, order form, or in-product billing surfaces.
• How Team new lead limits work: For Team plans, the included new lead allowance for a billing cycle equals the per-user allowance multiplied by the number of active users in the workspace during that cycle.
• When usage counts: New lead usage is counted when a new lead record is created during the billing cycle. Deleting, merging, archiving, or editing that lead later does not erase the usage already consumed.
• State-based limits: Some limits measure the current number of items in use, such as active users, integrations, or active and paused automations visible in the product.
• Grace periods and notices: If you exceed an Included Limit, we may show an in-product banner, email you, or otherwise notify you and may provide a temporary grace period or cure window so you can reduce usage or upgrade.
• New Lead Overage Fees: If you remain over the included new lead allowance after a grace period, or if you consume new lead usage that cannot be reversed, we may charge the New Lead Overage Fees disclosed to you on the pricing page, order form, checkout, billing UI, or another clear notice surface.
• Current standard self-serve rate: As of the effective date above, the configured New Lead Overage Fee is $0.35 per additional new lead, unless we clearly disclose a different rate on the pricing page, checkout, order form, or billing UI before collection.
• Non-metered limits: Limits for active users, integrations, automations, or similar state-based plan boundaries are not billed as usage overages unless we clearly disclose a different policy in advance. If you exceed those limits, we may require you to reduce usage or upgrade.
• Authorization: You authorize us and our payment processors to collect recurring subscription charges and any disclosed New Lead Overage Fees using your selected payment method.
• Price changes: We may change pricing or fees with reasonable advance notice when required by law.
• Cancellation: If you signed up online, you may cancel online. Cancellation stops future renewals but does not reverse fees already incurred unless required by law or expressly approved.
• Taxes: Fees may be exclusive of taxes, and you are responsible for applicable taxes unless we state otherwise.
• Non-payment: We may suspend, downgrade, or limit the Service for non-payment or for failed collection of valid charges due under these Terms.

10. Intellectual Property and Feedback

We and our licensors own the Service, including software, interfaces, designs, and all related intellectual property. Except for the limited rights expressly granted to you, we reserve all rights.

If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation.

11. Confidentiality

Each party may receive non-public information from the other party. The receiving party will protect the disclosing party's confidential information using reasonable care and will only use it to perform under these Terms. Confidential information does not include information that is public through no fault of the receiving party or independently developed.

12. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access in whole or in part immediately if we reasonably believe:

• You have breached these Terms or applicable law.
• Your use poses a security risk to the Service or other users.
• We are required to do so to comply with law or a legal order.
• Fees or valid charges due under these Terms are overdue or payment collection fails.

Upon termination, your right to use the Service ceases. Certain provisions, including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute terms, will survive.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, completely secure, or compatible with any particular Third-Party Service. You use the Service at your own risk.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SLOKOTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLOKOTO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SLOKOTO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the fullest extent permitted by law.

15. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Slokoto and our affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of or related to your Customer Data, your use of the Service, communications you send, your violation of these Terms or law, or your Users' use of the Service.

16. Governing Law and Dispute Resolution

These Terms are governed by applicable law as determined by Slokoto. Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date and provide notice through the Service or by email. Continued use of the Service after the effective date of updated Terms constitutes acceptance.

18. Contact Us

If you have questions about these Terms, contact us:

If you need to access our Privacy Policy or Security information, see Privacy and Security.