Native calls
Inbound and outbound browser calls run through Slokoto numbers each workspace can buy and manage, with voicemail, recordings, queues, IVR, transfers, and supervisor coaching.
Native calls, SMS, chat, forms, and shared AI intake
Slokoto Communication
A standalone communication product for calls, SMS, live chat, forms, and customer messages, with AI classification that hands the right context to Sales, Support, Marketing, Knowledge, or your Communication team.
Calls and chat are native to Slokoto, and every conversation stays on the shared customer record instead of getting scattered across disconnected tools.
Communication Inbox
Voice online3 active channels
Active conversation
Standalone contact with optional downstream handoff
Needs reviewCallback
Call connected
Agent answered from browser voice.
Recording captured
Call evidence is available for review.
Warm transfer consultation
Agent consulted an available teammate before handoff.
Communication Assist
Classified as Support, summarized the issue, and prepared shared context.
Channel system
One inbox for the channels your customers actually use
Communication is built around native Slokoto calls, SMS, chat, forms, and customer messages, all writing to the same operational record.
Slokoto chat
Website chat widgets are generated and hosted by Slokoto, support live replies when reps are online, and fall back to lead capture when they are not.
Forms
AI-generated and public forms create structured intake conversations that can stay in Communication or hand off downstream.
Threaded messages
Customer messages stay inside the Slokoto conversation record, with clear ownership, review state, and downstream handoff context.
AI routing boundary
Classify once. Let each product do its own job.
Communication creates the shared intake packet: what happened, who it belongs to, how urgent it is, and where it should go. Sales and Support can reuse that context without paying to rediscover the same channel intent.
SalesSupportAccountGeneralSpamUnclassified
One conversation record for calls, SMS, chats, forms, and threaded customer messages.
Classification into Sales, Support, Account, General, Spam, or Unclassified.
Standalone contacts, notes, tags, review states, dispositions, and saved inbox views.
Manager operations for active calls, voice queues, live chat load, SLAs, and workload.
Additive handoffs to Sales and Support without making either product depend on Communication.
AI assist that summarizes intake once so downstream products can reuse the shared context.
Native voice
Browser calls powered by your Slokoto numbers.
Browser calling
Inbound answering
Default outbound number
Voicemail fallback
Call recordings
Hold and resume
Cold transfers
Warm consultations
Voice queues
Basic IVR menus
Supervisor listen
Whisper and barge
Live chat
Hosted widgets for live replies and offline capture.
AI-generated widgets
Website embed code
Agent online presence
Live replies
Offline capture
Typing signals
Read state
Take and assign
Close reasons
Missed chat tracking
Quick replies
AI suggested replies
Operations
Built for reps, managers, and admins
Communication is not only a capture layer. It includes the daily controls teams need to work conversations and keep queues healthy.
Agent inbox
Saved views, assignment, notes, tags, quick replies, chat replies, call wrap-up, handoff state, and conversation timelines.
Manager operations
Workload, SLA risk, missed chats, recent calls, active calls, queue staffing, answer rates, and supervisor coaching.
Admin routing
Business hours, after-hours behavior, default assignment, voice queues, number routing, IVR options, and reply templates.
Guided activation
Admins can see exactly what is ready before teams go live.
The in-app setup checklist checks native calls, SMS, Slokoto chat, forms, message readiness, default outbound numbers, test events, and webhook URLs for the current workspace.
Open setup checklistVoice environment
Default outbound number
Inbound call routing
Chat widget embed
Form test submission
Message channel readiness
Standalone and suite
Communication stands on its own and still feeds the rest of Slokoto.
A team can use Communication by itself for calls, SMS, chat, forms, contacts, and operations. When Sales or Support are enabled, Communication becomes the intake layer they can trust.
Standalone communication team
Run calls, SMS, chat, forms, contacts, review, assignments, and manager operations even when Sales or Support are not enabled.
Sales intake without duplicate AI
Classify and summarize the conversation once, then hand Sales a clean lead context for its own pipeline and Todo logic.
Support triage from real conversations
Detect support issues from calls or chats and pass the latest customer context to Support without asking Support to rediscover the channel story.
Missed call and after-hours capture
Route callers to voicemail, capture offline chats and forms, then give managers saved views and callback workflows the next business day.
Deliberate scope
Native where it matters. Clear about what is not connected.
Communication is not trying to be a thin wrapper around every communication vendor. It owns the core channels and keeps the customer record clean.
Workspace-safe by design
Conversations, contacts, recordings, routing, and AI context stay scoped to the authenticated workspace.
No call-center dependency
Slokoto owns the voice inbox, routing model, timeline, and operations surface instead of exposing a separate call-center tool.
Useful before automation
Human queues, review, and channel controls come first. AI voice agents and advanced messaging automation can build on top later.
FAQ
Common Communication questions
The product boundary matters because Communication should reduce duplicated work, not create another system to manage.
Is Communication an integration hub?
No. Calls, SMS, chat, forms, and customer messages are native Slokoto channels. External inboxes, helpdesks, and social tools can become later pluggable adapters, not the product default.
Can Communication work without Slokoto Sales or Support?
Yes. Communication is a standalone product for teams that need calls, SMS, chat, forms, contacts, assignments, operations visibility, review, and AI intake context.
Does Communication replace Sales or Support?
No. Communication owns the conversation record and classification layer. Sales owns sales strategy and pipeline work. Support owns support diagnosis and ticket workflows.
Why classify in Communication first?
The same conversation should not be repeatedly analyzed just to decide whether it is Sales, Support, Account, General, or Spam. Communication does the shared intake work once and downstream products reuse it.
Bring calls, SMS, chat, forms, and intake AI into one place.
Request a Communication preview and see how the native channel layer works with the rest of the Slokoto suite.